REALTIME SMILE, LLC
Effective December 2020
Realtime Smile, LLC (“Realtime”) is a software company. Realtime owns and has developed a
proprietary software communication system that connects potential patients interested in any
form of dental health or the improvement of smiles with potential health care providers. This
software utilizes communications solutions for customers, who are the health care providers. As
such, customers of Realtime use this proprietary Realtime software as a tool to connect with
potential patients or patients.
Realtime is compliant with federal and state laws pertaining to your privacy. Your name and e-
mail address will be treated with the same care and privacy given your health records and will
never be sold or leased by Realtime.
We will, and our Customers have agreed to, protect the privacy of your health information
because it is the right thing to do. We will, and our Customers have agreed to, follow federal and
state laws that govern your health information. We, and our Customers have agreed to, use your
health information (and allow others to have it) only as permitted by federal and state laws.
These laws give you certain rights regarding your health information.
We obtain and may hold data from you including your contact information, an audiovisual
recording of you used to obtain services from a provider, the provider you may see using our
system, and information used by the provider for treatment determinations. Should you wish to
obtain data from us, you may do so. Should you wish to obtain data from your providers, you
can get it directly from your provider (a Customer who uses our services). As such, you may (i)
inspect and obtain a copy of this information from us, as long as we have that information, and
through your provider, as allowed by law, usually within 30 days of your written request; (ii)
request and receive a paper copy of our current Privacy Practices; (iii) require us to communicate
with you using an alternate address or phone number; (iv) request in writing that restrictions be
placed on how your health information is used or shared for treatment or other purposes; (v)
request an accounting of when your identifiable health information is shared outside of Realtime
for a purpose other than treatment or payment; (vi) receive notice if we or our business associates
have breached the confidentiality of your health information; (vii) report a privacy concern and
be assured that we will investigate your concern thoroughly, support you appropriately, and not
retaliate against you in any way (you may report any privacy concerns to our company directly,
or to the Office for Civil Rights, U.S. Department of Health and Human Services, Denver
Office); or (viii) request in writing that your health information be amended if you think there is
We collect the e-mail addresses of those who communicate with us via e-mail, aggregate
information on what pages consumers access or visit, and information volunteered by the
consumer (such as survey information and/or site registrations). The information we collect is
used to improve the content of our Web pages and the quality of our service, and is not shared
with or sold to other organizations for commercial purposes, except to provide products or
services you’ve requested, when we have your permission. Such exceptions apply only to
Realtime clients and would be shared only with Realtime partners handling Data Management or
Additionally, your information may be shared under the following circumstances: It is necessary
to provide information in order to investigate, prevent, or take action regarding illegal activities,
suspected fraud, situations involving potential threats to the physical safety of any person,
violations of Terms of Service of the specific application, or as otherwise required by law.
We do not collect personally identifiable information from our visitors other than what is
supplied to us on a voluntary basis. When you register voluntarily, we ask for information such
as your name, email address, etc.
Realtime uses collected information for the following general purposes: products and services
provision, providing audiovisual recordings to providers, billing, identification and
authentication, services improvement, contact, and research. Realtime shares your information
with potential providers as approved by you, but it does not share your personal information with
non-agent third parties, unless explicitly approved by you. If you use the Site without
registration, the only information we collect will be non-personal information related to your IP
address, web browser and operating system.